State Farm® Insurance Agent Joseph Lau

"Just wanted to say April Monroe was great she walked me through everything and answered all my questions you need more April's on your side thank you for everything"

"Friendly knowledge insurance salesman Appreciate savings Lynda"

"服務及價格都很棒，值得推薦給大家"

"I didn't do research before moving my insurance to this office. It turned out it was a big mistake. I have my two cars and a house insured here already and when I added my third new bought car to my policy they messed up everything. Two months they couldn't figure it out. And nobody in the office cared about it. When I called the office the two ladies transferred my calls to each other back and forth several times. I requested to talk to Joseph and they told me he was on the phone and would let him know and call me back. One whole week no response. I have to call them again and when I finally caught Joseph he didn't even know what car I insured. Apparently nobody in the office did anything to update my policy. My new car had to stay in garage and I can't drive it because nobody knows whether my car was properly insured although I paid the premium amount a lady gave me. Finally I switched to another agent and everything was taken care of. This office opened for only one year and has more than 400 all five star reviews. So each day more than one person leaves five star review? Hmmm, from my experience with this office it looks weird. Even one star is too much. 这个保险代理非常不负责任，打电话留言也不回直到我换到另外一个代理才来电，图片中是我保的奔驰车他跟我说我保的是宝马，他从加州搬到凤城才一年竟然搞了400多五星好评，平均每天至少有一个多人给好评，虚假得太过头了，所以果断决定立刻换代理，希望别人不要像我一样被这个不负责任的代理坑骗。"

"Reach out to James specifically if you’re looking for a new insurance. He is the best and the business takes us time to understand my needs and wants. Very personable and mixed by Insurance a fun and pleasurable experience. 10/10!!!"

"Great expetience, April was wonderful."

"April was very helpful and friendly!"

"April is always friendly and helpful."

"James helped me out a lot and put me in a better position with my insurances, and was really knowledgeable on what direction I should take"

"Thank you April for all your help, you were awesome! Insurance can be confusing, your expertise made it so easy! Thanks again!"

"April is fantastic! I had so many questions, and she answered everything while making me feel heard and valued as a customer. I would highly recommend this office."

"Always amazing service when I call. April always take the time to make sure all my questions are answered. Highly recommend this office."

"Great service. Thank you!"

"James was really cool, not a boring guy, saved me a lot of money. 10/10 experience"

"James is a Solid guy he made picking insurance way less annoying and kept it affordable. He is an absolute legend. He is your guy!"

"April was very helpful and professional"

"James you were a great help thank you so much for helping me understand everything!"

"James was incredible! He took the time to understand my situation and helped me pick an insurance plan that fits both my needs and my budget. Thanks to his guidance, I was able to save money without compromising coverage🙏"

"April is always so helpful with any questions I ask. She’s always friendly and explains my coverages so I can understand them."

"Jimmy is top class. A1 service. Thanks again!"

"April was very knowledgeable and helped me understand what she was selling me"

"Excelente experiencia el mejor precio!"

"April helped my family and I with auto insurance, she was easy to work with and quick to respond. Highly recommended."

"Excellent service"

"It was a pleasure talking to James. He was super helpful and answered all of my questions. He helped me set up life insurance with a process that was more simple than I expected."